Billing Support Coordinator

Exciting news from us at Daisy: we’re re-branding to O2 Business!

Following the merger between Virgin Media O2 Business and Daisy Group last year, we’re taking the next step in our journey by announcing our new brand!

As O2 Business, we believe in the wonder of simplicity; the joy of that comes when technology works as it should, with reliability, clarity, and speed.

We’re incredibly excited about this next step in our journey and you could be on that journey too.

We’re looking for a Billing Support Coordinator to be responsible for the initial set up of our new customers accounts. Using our billing platform to input information from their agreement, you will be instrumental in the smooth running of our monthly billing, handling queries relating to customers’ invoices. You will support with escalated enquiries and offer creative and effective solutions to our customers.

Working closely with other departments and team members daily, you will ensure issues are resolved in a timely manner, managing customers’ expectations and ensuring excellent customer service throughout.

Job Title: Billing Support Coordinator

Salary: £26,000

Location: Bournemouth

Hours of work: 9:00am – 5:30pm Monday – Friday (37.5 hours)

What You'll Be Doing

As a Billing support Coordinator, you will:

• Correctly setting up customer accounts on our billing system, ensuring correct data entry to minimise future reporting issues.
• Applying line rental, broadband and SIP rental charges to the billing platform once orders have been completed by the Onboarding department.  Ensuring that all services are billed to the correct customer accounts at the rates agreed.
• Correctly close the customer’s account on the billing platform once left or upgraded (to prevent further invoices being generated in error).
• Efficient logging of all customer details/queries/customer service issues within the 4Com CRM Database systems for historical purposes.
• Dealing with customer queries received over the telephone or via email, logging them onto the 4Com database and seeing the query through to closure where possible.
• Explaining all terminology on invoices to the customer, ensuring they are meeting the costs agreed at point of sale.
• Identifying any customers that may be dissatisfied and escalating to the correct team.

• Escalate any complaints in a timely and efficient manner to the Team Leader.
• General administration duties.

• Confidently discuss with customers any opt out services and promote the benefits of these services.

What We’re Looking For

• A warm, professional, and approachable manner with excellent communication and interpersonal skills.
• Strong organisational and multitasking abilities
• Previous experience in a customer-facing role.
• The ability to remain calm and composed under pressure
• High attention to detail and accuracy
• A collaborative, team-oriented mindset with a proactive, solution-focused attitude.
• Computer knowledge and confident on phones

What’s in it for you

          Our ethos is simple: the more you put in, the more you get out.

         What we Offer:

         🌴 24 days holiday + bank holidays, with an extra day for each year of service (up to 30 days!
         💰 Referral bonus – bring great people, get rewarded!
         📈 Professional development – training and support to help you grow
         👓 Eye care vouchers and Discounted Gym Membership
         📱 Exclusive Virgin media and O2 deals for you and your family/friends
          🛍 Variety of Incentive schemes depending on role

At O2 Business, we’re passionate about developing those who drive results and build rewarding careers. As a Billing Support Coordinator, this is your chance to make a real impact.

Apply Now and take the first step toward your career at O2 Business. Every CV is carefully reviewed by a member of our hiring team. We’ll be in touch soon to talk more about the role and the journey ahead. 

O2 Business is committed to maintaining a professional, safe, inclusive, and respectful environment for our colleagues and everyone we interact with.

We operate a zero-tolerance approach to bullying, harassment, discrimination, and abusive behaviour, and expect all communications and interactions to be respectful and professional.